Send support requests to [email protected]. Include the email on your OttoTrader account and a short description of what you were trying to do.
ContactEmail Useful details Boundary
Need help with OttoTrader? Start here.
Reach us for account access, desktop setup, marketplace questions, security reports, or product feedback. We can help with the software workflow, but we cannot provide trading or investment advice.
Desktop version, exchange mode, account email, screenshots, and exact error text help us move faster.
We support the product workflow. We do not tell users what to trade or when to trade.
Support paths
Choose the subject that matches the issue.
Good routing helps us understand whether the request is about account state, the Windows app, marketplace ownership, or security.
Account and billing
Use this for login, email confirmation, 2FA, subscription, trial, invoice, or account-state questions.
Desktop setup
Use this for installation, first-run setup, exchange connection, demo workflow, cloud backup, or desktop entitlement questions.
Marketplace and sellers
Use this for bought strategies, seller access, listing review, ownership sync, or marketplace policy questions.
Security and abuse
Use this for responsible security reports, suspicious account activity, abuse, or platform integrity concerns.
For faster help: describe what happened, what you expected, the page or desktop tab involved, and whether you were using Demo or Live Real. Never send exchange API secrets, passwords, authenticator codes, or private keys.